leading the way
Epiq systems is a national leader in highly specialized and complex information processing and distribution.
We are a leading provider of data processing, electronic presentment, printing and mailing of first-class documents that require quality appearance, confidentiality and are time sensitive.
Our clients turn to us for innovative print solutions, responsive service and deep subject-matter expertise. We work at the highest end of our chosen market with many of the leading professionals in their industries reaching out to Epiq Systems for solutions.
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Through years of experience, Epiq Systems has developed and documented formal quality control procedures that are customized for each customer and that are strictly enforced through tracking reports and hands-on review. We assign personal Account Executives to manage each customer account, and use daily, weekly, monthly and annual communications to stay in-touch with our clients. Personal contact and annual surveys serve as basis to manage immediate and long-term customer needs. Such focus is reflected in the phenomenal loyalty and customer retention we can boast of in what has become a commodity-driven market place.
Epiq Systems provides a highly secure and SOX compliant environment for the printing, mailing and overnight distribution of checks. Our SSAE 16 audited facility assists organizations in the controlled disbursement process by creating and transmitting issue files. Our flexible solutions and tight processes allow our clients to outsource many treasury and accounts payable functions.
Our clients’ statements and invoices are often the only regular written communication their customers receive. Our data processing and forms development systems allow our clients to send reformatted documents with an updated "look and feel" that matches their current branding efforts. Recipient-specific messaging can be applied, as well as highlight color to draw attention to areas of the document.
The same highly secure processes used for check printing are also employed for our healthcare clients. EOBs and patient statements requiring HIPAA compliance follow the same dual-custody and information security procedures as negotiable items. This attention to detail and security has made Epiq Systems the preferred vendor for several industry-leading insurance companies.
Our electronic document service integrates web-based and printed document presentation. Epiq Systems’ processing system allows both document types to be created simultaneously allowing our clients to view documents online and assist the customer support process or provide an online archive of documents sent to customers. In addition to web-based presentation, these document images can also be transmitted in a variety of different file formats to allow uploading to our clients’ internal archive.
Epiq Systems hosts a website that allows our clients to enter or upload a file for the same day printing and mailing of checks. Our Rush Checks service provides an auditable process for creating, printing and mailing manual checks.
Our print on demand service is used by organizations that have a need for a volume of independent documents to be printed and delivered. Organizations that have multiple locations with smaller print runs use this service to have Epiq Systems print and mail these small print runs as part of a larger group. This achieves levels of efficiency that our clients cannot achieve on their own with the benefit of the cost savings of larger print jobs.
Epiq Systems has partnered with an identity loss restoration company for end-to-end data breach administration services. This service includes notification, call-center support, credit monitoring and identity restoration.
Epiq Systems is audited annually under the SSAE 16 requirements by a nationally-recognized organization. In addition, due to the high sensitive data we receive and process, we are audited by our clients as requested. We welcome these opportunities to show our processes and would welcome any client to review our work.
Our process and procedures allow our clients to utilize a process that will help them meet the requirements for SOX compliance.
With the volume of healthcare printing and mailing Epiq Systems provides its clients, we maintain compliance with HIPAA regulations and are reviewed by a third party auditor.
Epiq Systems can work with any banks’ positive pay system. In addition to creating and printing your checks, we can create and transmit the positive pay file as well.
Our inserting equipment utilizes a 2D barcode which allows us to insert specific documents for each mailing package. For example, you may want to have your customer receive a unique insert that may not be appropriate for others. Our inserter allows you to choose which clients receive specific inserts.
Like intelligent inserting, Epiq Systems can create unique messages for specific clients to be printed on their documents. For example, clients that are passed due on their invoice can have a past due message added to the invoice without any additional programming required by their staff.
Sometimes regular first class mail is not fast enough. We provide overnight delivery service through all major carriers using your billing account or ours. This service can be requested on demand for specific recipients.
In addition to printing services, we offer an on-site call center to assist our clients in a variety of customer support functions. Our clients utilize this service when call volume is anticipated to increase for a specific period of time and is available on demand.